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Refund & Returns Policy
Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be having the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Your refund will be processed and we will make a bank transfer after contacting you and after receiving your bank account details.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lafoire.mu.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@lafoire.mu and we will guide you through the return process.
Shipping returns
To return your product, you should contact us for the return process.
If the item was delivered through standard shipping, you will have to bear the return cost and our team will do needful to refund the amount.
If the item was delivered through express shipping, our team will collect it from your doorstep free of charge.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us on 55 07 27 07 or 54 54 31 64 or at info@lafoire.mu for questions related to refunds and returns.