FAQ

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Where is my order?

Depending on the delivery option you selected at checkout, we’ll email you a tracking link. You can track your order.

Once your order has been placed, we will work on it. Depending on the shipping mode, we will make sure your order reaches you in time.

How do I cancel or edit an order?

Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t been processed or shipped, you can make changes to it. You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.

I didn't receive all of my order. Why?

If you have not received all of your orders, be patient. Our delivery team is on the way. Sometimes you may have purchased different items from different suppliers. Our delivery team needs to collect those items to deliver it to your place. Same applies for standard shipping.

What if there's a problem with my order?

If there’s a problem with your order, you should immediately notify our Help Center. Our team will assist you solving the issue. You may also refer to our Return & Refund policy for more information.

Why was my order cancelled?

Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is cancelled, you won’t be charged. In some cases, we will proceed with a refund The most common reasons an order might be cancelled are:

We will send you an email if any part of your order is cancelled or if we need more information to process your order.

Do I need to create an account?

While it is not necessary to create an account, it will be a good option to create one if you are a regular shopper on lafoire.mu.
Suppliers need to create an account to be able to sell on lafoire.mu.

How do I create an account?

Creating an account is simple. Find the account icon on the top hand right corner and click on ‘Sign in’. From here you can create an account by clicking on the link below the ‘Sign In’ button. Fill in the required fields and create your account.

I forgot my password. How can I reset it?

If you have forgotten your password, you can click on the account icon on the top hand right corner and click on sign in. From there, you will find the ‘Forgot password’ link. You can fill in the required fields to reset your password.

How do I update my account information?

To update your account information, log in to your account and navigate to the “Account Settings” or “Profile” section. Here, you can edit your personal details, contact information, and other relevant data. Be sure to save your changes.

Do I have a different account as a supplier?

Yes. As a supplier, the account would be different from that of a buyer. You will have access to your dashboard where you can manage your shop. You can manage your products, the prices, the deals, the coupons, etc.

Can I return my order?

Unfortunately, we only accept returns under the condition that the item is damaged, faulty or the item does not match the specification displayed on the website. Once order has been placed and payment has been done, we do not proceed to refund or exchange unless the above conditions are met.

What should I do if I received a damaged or incorrect item?

If you receive a damaged or incorrect item, contact Help Center immediately with your order number and details of the issue. Provide photographs of the damaged or incorrect item if possible. The support team will assist you with arranging a return, replacement, or refund as per the platform’s policies.

How long do I have to return an item?

If you have received an item which is faulty, damaged or does not correspond to the one shown on the platform, you should immediately contact our Help Center. If the item was shipped via Standard Shipping, you will have 7 days to return the item. If the item was delivered via Express Shipping, our team will contact you to collect it from you delivery address.

How will I receive my refund?

If you wish for a refund, our team will contact you by email and request some details. We normally issue refund via bank transfers. The refund can take up to 5 business days.

Who pays for the return?

Since we only accept returns in case of faulty and damaged items, we will refund the return shipping cost if the return is via standard shipping. Otherwise, our team will collect the item from your delivery address free of charge.

What are the payment methods available?

We offer different payment methods;

1. MCB Juice

2. POP

3. Bank Transfer

4. Credit/Debit Card

5. Hire Purchase

Is it safe to make payments on this platform?

Yes, making payments on our platform is safe. We use encryption and secure payment gateways to protect your financial information.

What should I do if my payment is declined?

If your payment is declined, first check that your payment information is correct and that your account has sufficient funds or credit. If the issue persists, contact your payment provider for more details. You can also try using a different payment method or contact our Help Center for assistance.

How do I get paid as a Supplier?

Suppliers are paid after some criteria have been met. We, at lafoire.mu, protect the buyer from all risks. We release the payment of suppliers after the deliveries have been done to ensure the buyers have well received the orders. Please contact our Help Center if you need further information.

How will lafoire.mu release my payment?

Once the customer signs off the Delivery Note, we will release your payment after an agreed number of days. We will send your payment by bank transfer. All the conditions will be stipulated in the contract between lafoire.mu and the supplier.

What are your business hours?

At lafoire.mu, we strive to make your shopping safe and enjoyable. So, our team will make sure they are here to help you.
Our Help Center is operational on a 24/7 basis..

How do I contact the Help Center?

Email: Send your inquiries to info@lafoire.mu.
Phone: Call us on 54 54 31 64 or on 55 07 27 07 for immediate assistance.
Live Chat: You can also chat with us on Facebook..
Contact Form: Fill out the contact form on our Contact Us page for email support.

What information should I include when contacting support?

When reaching out to our Help Center, please provide:

Order Number: For order-related issues.
Detailed Description: Describe the issue or question in detail.
Attachments: Include any relevant screenshots or documents if applicable.
Contact Information: Ensure your contact details are correct so we can get back to you.

How long does it typically take to get a response?

Response times may vary depending on the method of contact and the nature of your inquiry. Generally, you can expect a response within 12 hours for email or contact form submissions. Facebook or Whatsapp chat provides real-time support, while phone support offers immediate assistance.

What should I do if I haven’t received a response to my support request?

If you haven’t received a response within the expected time frame, check your spam or junk email folder to ensure our reply wasn’t misclassified. If you still haven’t received a response, please follow up by contacting us again through your original method or using an alternative method such as live chat or phone support. Include your original request details to help us expedite your inquiry.