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Delivery
We aim to make your shopping experience as smooth as possible by providing clear details on how we handle shipping. Please read below for important information on our delivery process.
Shipping Location
We currently deliver only within Mauritius, ensuring that all orders are fulfilled and shipped efficiently across the island. We do not offer international shipping at this time.
Order Processing Time
Order Confirmation: Once your order is placed, you will receive an order confirmation email. This email confirms that we’ve received your order and that it’s being processed.
Processing Time: Orders are typically processed within 1-2 business days. Our vendors carefully prepare your items, and we work to ensure everything is ready to ship as quickly as possible.
Shipping Time: After processing, delivery times vary depending on the shipping method. Standard shipping (Free Shipping) typically takes 3-7 business days, while Express Shipping may take 1-2 business days. Please note that delivery times are estimates and can be affected by external factors like weather, holidays, or carrier delays.
Shipping Costs
Shipping costs depend on the items purchased. You’ll be able to view the shipping charges both on product page and at checkout before confirming your order. Some items may qualify for free shipping, so keep an eye out for promotions!
Delivery Methods
We offer 2 delivery methods to suit your needs:
- Standard Shipping (Free Shipping): Estimated delivery within 3-7 business days.
- Express Shipping: Faster delivery, typically 1-2 business days. Available for an additional charge.
Shipping methods and costs will be displayed on product page and during the checkout process.
Order Status
Once your order is shipped, you will receive an email with tracking details, so you can keep an eye on the status of your order. You can also track your order through your account on our website. Or by clicking on the button below.
Delivery Address
Please ensure that the delivery address you provide is accurate and complete to avoid delays. We cannot be responsible for any delays or lost packages due to incorrect address information.
Issues with Delivery
If there’s an issue with your delivery, such as missing or damaged items, please reach out to our Help Centre ASAP. We’ll work with you to resolve the issue as quickly as possible.
Returns and Exchanges
If you need to return or exchange an item, please refer to our Refund & Return Policy page for more information on the process. Keep in mind that the return shipping cost may apply depending on the reason for the return.
Conditions for Home Appliances
Please note that we do not offer delivery above ground floor level for all home appliances or other big items purchased on our website.